Thông tin liên hệ
  • Trung tâm Hỗ trợ Học sinh, Sinh viên TP.HCM

    Địa chỉ: 33 Nguyễn Thị Minh Khai, P.Bến Nghé, Q.1
    Điện thoại liên hệ: 028.3827.4706
Thông tin tuyển dụng
  • Nơi làm việc: Quận 1
  • Ngành nghề: Mới tốt nghiệp / Thực tập
  • Hình thức làm việc: Nhân viên chính thức
  • Giới tính: Tất cả
  • Mức lương: 500USD ~ 800USD
  • Số lượng cần tuyển: 1

Mô tả công việc

E-Guardian Vietnam Co., Ltd. is a new company established July 2021 in HCMC, E-GUARDIAN VIETNAM, owned by E-GUARDIAN INC. The company has local Vietnamese bilingual personnel and provides customer support services in Japanese.

E-GUARDIAN VIETNAM, as a firm for the E-GUARDIAN Group, will contribute to both quality and cost.

E-Guardian Inc., was established in Japan in 1998 is a “Comprehensive Internet Security Company” that provides a one-stop shop solution to all your internet security needs through; Post Monitoring, Customer Support, Debugging, and Cyber Security, in the Business Processing Outsourcing (BPO) Industry for a large number of Japanese clients.

We also provide a vast array of outsourced services such as Website monitoring, Net patrol , Image filtering, Internet advertisement management, and Non-voice customer assistance for game support services and online community management.The Company ensures to provide the best customer support service to our clients and its consumers.


And as we expand our network not only within the Asian countries but for E-Guardian to be known worldwide, we guarantee a top class quality and a one of a kind experience in all our offered services


JOB DESCRIPTION

Your main roles are:
● A Japanese Web Support Specialist shall be responsible in keeping the internet safe, secure and accessible for its users by providing a variety of web solutions and services.
● Perform various web support tasks including but not limited to Customer support, Web monitoring, Text and image filtering, Content management on various websites and platforms, Data entry and analytics, Internet advertising management, and other similar and/or related assignments.
● Perform administrative tasks including but not limited to accomplishing timesheets, expense reports, and progress summaries and reports within the timeframe designed by Leader/Manager.
● Interact with customers and ensure that they have a satisfying experience.
● Monitor customers for violations of regulations or policies of the organization.
● Inform their Supervisor or a Security personnel of any irregularities they observe.
● Enforce safety rules and report hazards.
● Explain how to play games or to use web applications to customers.
● Check the current chat flow of Customer inquiries.
● Create notes about cases that the inquiry has not been able to handle, therefore suggesting more questions and corresponding answers.
● Analyze chat flow, update and suggest appropriate answers.
● Summarize weekly comments.
● Test chatbot and update reports to optimize inquiries.
● Other ad hoc tasks as assigned by Leader/Manager.

Yêu cầu

JOB REQUIREMENTS

● Has at least completed 2nd year college education, in any field of study.
● Must have a strong Japanese skill in writing, reading, listening and speaking (equivalent to N2 level)
● Prior relevant work experience is not required (newly graduate students are encouraged to apply).
● Able to work on flexible shift hours.

***PLUS
● Has experience in studying or working in Japan, minimum of at least 6 months and above
● Has experience in working at a Japanese company on a Customer Service industry

*** Competencies / Soft Skills
● Self-discipline, strong work ethics, personal and professional integrity.
● Excellent customer orientation and team player skills
● Can easily recognize problem and can immediately find solutions for it

*** Stance / Mind
● Can find a rewarding sense of satisfaction for supporting other people
● Can learn from failure after challenges and do self improvement to avoid the same
● Does not blame others, and can change by themselves

*** Character
● Friendly, Cooperative, Well-organized, Positive

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